Terms & Conditions

Last Updated: February 10, 2026

Welcome to North AI ("Company", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, landing pages, services, automations, software, and related features (collectively, the "Services").

By accessing or using our Services, you agree to be legally bound by these Terms. If you do not agree, you must not use the Services.

1. Company Information

Business Name: North AI
Legal Entity: North AI (Registered Business Name)
Operated by: Jesus David Arteaga Cuello
ABN: 25916620060
Country of Registration: Australia
Email: [email protected]
Address: 41 Watt Street, Melbourne, Victoria, Australia

2. Description of Services

North AI provides business automation and communication optimization services including, but not limited to:

AI-powered lead response systems

Automated messaging workflows

CRM integrations

Appointment scheduling automations

Conversation handling and qualification systems

Marketing and customer communication optimization

Consulting and implementation services

We do not guarantee specific business results such as revenue increase, number of clients, or closing rates. Outcomes depend on the client's market, pricing, sales process, team responsiveness, and operational capacity.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our Services.

4. Client Responsibilities

By purchasing or using our Services, you agree that you are responsible for:

Providing accurate business and contact information

Maintaining access to your CRM, phone numbers, messaging accounts, and integrations

Responding to leads when human intervention is required

Managing your staff and internal sales processes

Complying with local marketing, texting, and telecommunication laws

North AI is not responsible for missed opportunities caused by lack of response, incorrect setup information, or operational issues within your business.

5. Payments and Fees

All fees are stated at the time of purchase or proposal acceptance.

Payments may be processed through third-party providers (e.g., Stripe)

Subscription services renew automatically unless canceled prior to billing date

Implementation/setup fees are non-refundable once work has started

Failure to make payment may result in suspension or termination of Services

You authorize us to charge your selected payment method for all applicable fees.

6. Refund Policy

Due to the customized and technical nature of automation setup and implementation:

Setup fees are non-refundable

Monthly services are billed for system availability

Refunds are not provided for unused time or business performance outcomes

Any exceptions are at our sole discretion.

7. Acceptable Use

You agree not to use our Services for:

Spam or unsolicited bulk messaging

Fraudulent or misleading communications

Illegal services or prohibited industries

Harassment or harmful activities

Collecting personal data without consent

We reserve the right to suspend services immediately if we believe the Services are being used unlawfully.

8. Third-Party Platforms

Our systems may integrate with third-party services including:

Meta (Facebook/Instagram)

Google

Twilio or SMS providers

Stripe payment processing

AI processing providers (e.g., OpenAI)

CRM platforms

We are not responsible for outages, account bans, policy changes, or restrictions imposed by these providers.

9. Intellectual Property

All software, workflows, prompts, scripts, templates, documentation, and system logic created by North AI remain our intellectual property.

Clients receive a limited, non-transferable license to use the systems while subscribed to our Services.

You may not:

Resell the system

Copy workflows

Reverse engineer automations

Offer the system as your own service

10. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind.

We do not guarantee:

Lead quality

Conversion rates

Sales performance

Platform uptime

Automation improves response speed but does not replace business operations, pricing, or reputation.

11. Limitation of Liability

To the maximum extent permitted by law, North AI shall not be liable for:

Lost profits

Lost leads

Business interruption

Data loss

Reputation damage

Our total liability shall not exceed the amount paid by you to us in the previous three (3) months of service.

12. Termination

We may suspend or terminate Services if:

Payments are overdue

Terms are violated

Usage creates legal or platform risk

You may cancel at any time, but no partial billing refunds are provided for the active billing cycle.

13. Indemnification

You agree to indemnify and hold North AI harmless from any claims, damages, fines, or legal costs resulting from:

Your marketing practices

Your messaging content

Compliance violations

Customer disputes

14. Governing Law

These Terms shall be governed by the laws of the State of Victoria, Australia.

15. Changes to Terms

We may update these Terms at any time. Continued use of the Services after updates constitutes acceptance.

16. SMS Communications & Consent

By providing your phone number and opting in through our forms, website, landing pages, or other communication channels, you consent to receive SMS messages from North AI related to:

Appointment confirmations and reminders

Service updates

Follow-ups

Customer support responses

Promotional or marketing messages

Message frequency may vary depending on your interaction with our services.

Message and data rates may apply depending on your mobile carrier and plan.

You can opt out at any time by replying STOP to any message received from us.

For assistance, reply HELP or contact us at:

Email: [email protected]
Phone: +1 331 319 1120

Carriers are not liable for delayed or undelivered messages.

We do not share, sell, or distribute your SMS consent or personal information to third parties for marketing purposes.

You must be at least 18 years old to receive SMS communications from North AI.

For more information on how we collect and use personal data, please review our Privacy Policy:
https://northaigrowth.com/privacypolicy

17. Contact

For questions regarding these Terms, contact:

North AI Support
Email: [email protected]
Address: 41 Watt Street, Melbourne, Victoria, Australia