Privacy Policy

Last Updated: February 10, 2026

This Privacy Policy explains how North AI ("Company", "we", "our", or "us") collects, uses, and protects your information when you visit our website, submit forms, or use our services (the "Services").

By using our Services, you agree to this Privacy Policy.

1. Information We Collect

A. Information You Provide

We may collect personal information you voluntarily provide, including:

Name

Email address

Phone number

Business name

Website URL

Social media accounts

Service inquiries

Appointment details

B. Automatically Collected Information

When you visit our website or landing page, we may automatically collect:

IP address

Browser type

Device type

Pages visited

Time on site

Referring source

This is collected via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Respond to inquiries

Schedule consultations

Provide services

Send service-related communications

Improve our systems and automations

Analyze performance and user behavior

Send marketing communications (you may opt out anytime)

3. Messaging and Communication Consent

By submitting your phone number or contact details, you consent to receive communications from North AI via:

SMS/text messages

Phone calls

Messaging platforms (e.g., WhatsApp, Messenger, Instagram)

Message and data rates may apply. You may opt out at any time by replying STOP or contacting us directly.

4. Cookies and Tracking Technologies

We use cookies and tracking tools such as:

Google Analytics

Meta (Facebook/Instagram) Pixel

Conversion tracking tools

These technologies help us understand website performance and advertising effectiveness.

You may disable cookies through your browser settings.

5. How We Share Information

We do not sell your personal information.

We may share your information with trusted service providers necessary to operate our Services, including:

Hosting providers

CRM platforms

SMS/communication providers (e.g., Twilio)

Payment processors (e.g., Stripe)

AI processing providers (e.g., OpenAI)

Analytics and advertising platforms

These providers may process data on our behalf under confidentiality obligations.

6. Data Retention

We retain personal information only as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

Enforce agreements

We may delete or anonymize data at our discretion when no longer needed.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed and stored in countries outside your residence, including the United States. By using our Services, you consent to this transfer.

9. Your Privacy Rights

Depending on your location (including GDPR or CCPA regions), you may have rights to:

Access your personal data

Correct inaccurate data

Request deletion

Restrict processing

Withdraw consent

To exercise these rights, contact: [email protected]

10. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal data from minors.

11. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

13. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

14. Contact Us

If you have questions about this Privacy Policy or your data, contact:

North AI Support
Email: [email protected]
Address: 41 Watt Street, Melbourne, Victoria, Australia

We comply with the Australian Privacy Act 1988 (Cth) and the Spam Act 2003 regarding electronic communications and personal data handling.